<\/p>\n
Kolarkar in his RTI query sought to know how many fraud cases have taken place during April 1, 2019 to March 31, 2020 and the amount involved in it. <\/p>\n
The RBI stated that the total number of frauds reported by Scheduled commercial banks and select FIs during Financial Year 2019-20 is 84,545 and the amount involved therein is Rs 1,85,772.42 crore. <\/p>\n
To the query about how many bank employees are involved in fraud cases and how much amount is involved, the RBI replied that the information on the question is not available. <\/p>\n
“However, it may be noted that total number of frauds reported to have been committed by staff, as reported by Scheduled commercial banks and Select FIs during FY 2019-20 is 2,668 and amount involved therein is Rs 1,783.22 cr,” the central bank said. <\/p>\n
The RTI also sought to know how many consumer complaints received by the RBI’s 15 ombudsmen offices during April 1, 2019 to March 31, 2020. <\/p>\n
During July 1, 2019 to March 2020, about 2,14,480 complaints were received. <\/p>\n
The highest number of complaints received by SBI- 63,259, HDFC<\/a> bank- 18,764, ICICI bank- 14,582, Punjab National Bank- 12,469, Axis<\/a> bank -12,214 followed by other banks. <\/p>\n The central bank in its reply said about 56,493 complaints received between April 1, 2019 to June 30, 2019. <\/p>\n The RTI query also sought information on number of branches exited by banks and those closed after merger during April 1, 2019 to March 31, 2020. <\/p>\n To which, the RBI provided information about the ‘number of merged branches with another branch of same bank’ during 2019-2020, which stood at 438 branches — SBI – 130, Central Bank of India – 62, Allahabad Bank<\/a> – 59 and other banks. <\/p>\n The total number of branches closed in 2019-20 are 194, including 78 branches of SBI and 25 of Fino payments Bank limited.<\/p>\n<\/div>\n